Updated: 1 January 2026 | Version 2.0
This document explains how 1380 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to handling your privacy with transparency and accountability.
When you register or use the 1380 platform, we collect various types of information to ensure a secure, seamless and personalised user experience. This information is collected directly from you through registration forms, in-platform activity and interactions with our support team. Each category of information collected has a clear and legitimate purpose, and is processed in accordance with strict data protection standards.
During the registration process, we collect personal information such as your full name, email address, phone number, date of birth and identification details required for identity verification (KYC). This information is used to confirm that you are a legitimate user aged 18 and above, as required by 1380's platform policy. You are responsible for ensuring that all information provided is accurate and kept up to date. We also retain records of your language preferences, account settings and communication history with our support team.
The 1380 platform automatically records certain technical information when you access our website or mobile app, including IP address, browser type, operating system, device model and screen resolution. This data is used solely for technical diagnostics, system security and improving the user experience across different device types. It also helps us detect suspicious activity or unauthorised access attempts on our systems. We do not use device information for third-party advertising purposes without your consent.
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary payment information such as your bank account holder name, local bank account number and transaction records. All financial information is processed through encrypted payment channels in compliance with industry security standards. 1380 does not store full credit or debit card numbers; instead, we retain only payment tokens securely generated by our approved payment processors. All financial transactions are recorded for audit, legal compliance and dispute resolution purposes.
We also record platform usage data such as games played, bet amounts, session duration, pages visited and in-app actions. This information is analysed in aggregate to understand usage patterns and improve our platform design, performance and product offerings. Individual usage data is also used to identify potential problem gambling behaviour and trigger responsible gambling alerts where necessary.
1380 uses collected information solely for lawful and transparent purposes as stated in this privacy policy. We will not use your personal data for unrelated purposes without first obtaining your consent. All data use is subject to strict necessity and proportionality assessments to ensure your privacy is always respected.
We only process your data on the basis of contractual necessity, legal obligation, the platform's legitimate interests, or your explicit consent. If you wish to withdraw consent for any consent-based processing purpose, you may do so by contacting our support team, though this may affect our ability to provide certain services to you.
The 1380 platform uses cookies and similar tracking technologies to enhance the functionality, security and user experience of our website and mobile app. Cookies are small text files stored on your device when you visit our platform, allowing our systems to recognise you on subsequent visits without requiring you to log in each time. 1380's use of cookies is limited to legitimate purposes and does not excessively infringe on your privacy.
You can manage your cookie settings through your browser at any time; however, disabling certain cookies may cause some platform features to function incorrectly. We do not use third-party cookies for behavioural advertising without your explicit consent. Any changes to our cookie policy will be communicated via a clear notice on the 1380 platform.
1380 takes comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. All data transmitted between your device and 1380's servers is encrypted using Transport Layer Security (TLS) with 256-bit encryption — the current industry standard for information security. Our servers storing user data are housed in data centres protected by strict physical access controls, intrusion detection systems and regular backup procedures.
Your personal data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. Financial and transaction records are typically kept for a minimum of seven years for audit purposes and compliance with anti-money laundering regulations. Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. We conduct regular security reviews and penetration testing to ensure our data protection infrastructure remains current and effective.
All data communications are protected with industry-standard 256-bit TLS.
Data centres are secured with physical access controls and 24/7 intrusion detection systems.
Data is automatically backed up to ensure availability and information integrity.
1380 does not sell, rent or trade users' personal information to any third party for their own commercial purposes. However, in certain limited and lawful circumstances, we may need to share your information with specific parties as outlined below. All data sharing is conducted on a minimum-necessity basis and is subject to strict data protection agreements.
In all data-sharing arrangements, we ensure that recipients adhere to data protection standards equivalent to or higher than our own. We do not share data with third-party advertisers or data brokers. Should there be any material changes to our data-sharing practices, you will be notified with clear advance notice and sufficient time to make an informed decision.
As a 1380 platform user, you have certain rights regarding your personal data — rights we take seriously and strive to make easy to exercise. These rights are part of our commitment to transparency and respect for the privacy of every individual who entrusts their information to us. You may submit requests relating to these rights at any time through 1380's available support channels.
You have the right to request a copy of the personal information we hold about you at any time. Access requests will be processed within 14 business days and the information will be provided in a readable format. We reserve the right to charge a reasonable fee where requests are excessive or repetitive.
If you find that the personal information we hold about you is inaccurate or outdated, you have the right to request a correction promptly. You can update most of your account information directly through the profile settings on the 1380 platform. For information that requires verification, such as your full name or date of birth, please contact our support team with the relevant supporting documents.
You may request the deletion of your account and personal data by contacting the 1380 support team. Please note that we may be required to retain certain records for periods stipulated under Malaysian law, particularly financial and transaction records for audit purposes and anti-money laundering compliance. Once all legal obligations have been fulfilled, your data will be permanently deleted from our systems.
For any enquiries, concerns or requests related to this Privacy Policy or your personal data, please contact the 1380 support team at [email protected]. We aim to respond to all privacy-related enquiries within three business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. We value all user feedback as it helps us continually improve our privacy practices.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable legal requirements. The date of the most recent update will always be displayed at the top of this page. Continued use of the 1380 platform after any changes are published will be considered acceptance of the latest version of this policy.
User privacy is a top priority at 1380. Understanding how we protect your information means you can play with greater confidence and peace of mind. Join Malaysia's growing community of players with 1380 today.